Department of Labour/UIF - disgusting service & no benefits received after nearly 6 months

I app**** for UIF benefits on 11 March 2021. I am a Pensioner and worked for this country and paid UIF for 45 years. I never get any communication from them. I have called the UIF Call Centre so many times but I get the same answer i.e. Call back in 7, 10 or 14 working days time as it has been escalated but the Assessors have not uploaded and or/corrected anything on my application. My last company of 21 years has sent documentation to me that I have forwarded 3 times already in order to assist me. The Agents have no compassion and are *********** as I keep on asking whether anything else is needed from me or my last company but I never get an answer. I am in a very desperate situation as I look after my 89 year old Mother and I am her only surviving child. I need my UIF benefits as a matter of urgency. Is there anyone at the Department of Labour/UIF who can assist.