Department Of Labour UIF service pathetic & useless

I am unable to login onto the ufiling (UIF) system as my account is locked.On many occasions I telephoned *** number and was told to wait 48 hours.(If you are lucky they answer the telephone.)I am waiting since 4th June 2020 for help.Then I was told they can not help me I need to e-mail their Cape Town which I did.(Still waiting for a reply).Then on 24th July 2020 I received an e-mail requesting my ID number .I have previously e-mailed them all my details.That was the first and last response from them.