Department of Labour UIF: Poor Service

I retired on 01 Nov 2021 and submitted a claim for benefits still during Nov 2021. One payment was received 18 Feb 2022 after which all payments stopped. Despite several phone calls to the UIF Contact Center and emails with calls logged (many ref numbers available), no further payments were received as on 30 Aug 2022 (7 months later). Every time the Call Centre Agents respond with promises to escalate the matter and to provide feedback, but with no avail. Continuation of benefits applications were submitted each month. How is it possible that a government entity that is supposed to support its citizen can render such poor eservice? Please assist with possible solutions???