Department of Labour - UIF CLAIMS is failing us

All I want is my UIF, I’ve submitted everything I needed too. My claim was cancelled by an assessor. I called, they said I must be terminated on ufiling, something my company has never had to do before because everyone who claimed before me had it easier. Now I’m told I must go to the branch, so who must I leave my child with? Do they expect me to go in the rain? With my child?? Excuse me.