Department Of labour UIF Claims

Good day

I hope this finds you well, I have submitted my maternity claim on the 29/02/2024 and this was for my last payment, my other three payments were always delayed I'm not sure why. With my last payment I have been waiting for over three months, I have sent an email to their complaints department, one of their agents called and advised me to resubmit my claim since the one done on the 29/02/2024 was very old and it would be escalated so that I receive my payment. Which I re submitted on the 26/04/2024 and I then received an SMS advising someone will be working on my case within the next 5 working days. It is known 10 working days and I have not received any response from them. I am not sure if this prolonging of payments is one of their ways of taking our monies for their own use. I have a child and regardless of the fact that I have now gone back to work I still need this money. I have debt because there is payment I could not make while on maternity because of their delayed payments. This new system they have is really failing us as UIF payers, it's not like this is money we are borrowing this is money we have worked hard for to help us when we need it the most.