Department of Labour Uif

Very poor service.I started my application online in October 2024 for my retirement benifits.After struggling to get any feedback i was told by the call centre in January to visit my local UIF centre in Middelburg Mpumalanga.Application was done on the 29th of January 2025 after sitting there for the second time the whole day with only 1 person serving applicants at stages.I was told to return on the 5th of February again to sign for payment and received an sms later that day that application was successful but did not receive any payment as yet.The call centre told me that payment will be done 15 working days starting from the 6th of February 2025 which has passed already and told me today when i did a follow up that they will query why payment has not be done as yet but will take 7 to 10 working days for feedback.After contributing since i started working this is totally unaccetable that they are withholding payments that is rightfully mine.