Department of labour Soshanguve pathetic service including the call center

Department of labour Soshanguve center has rude employees, one lady by the name of Elizabeth Mashamaite must be removed from working with people, she or most of them behaves as if we owe them money and treats people as if they are nothing, and having lost a job is like you never even went to school she should be taken for training on customer service really it is so absurd seeing them treating people like garbage, not even a decency to speak to people in a professional manner as well as explaining clearly how their system operates, you go to their call center seeking assistance as well the agents tells you different stories on when you will get your money which I've worked so hard for almost 20 years for, and uif never failed from receiving my uif contributions for all the years I've worked for from my salary, and if possible let the department give people their lump sum and people will see on what to do with their money. And such employees blame the system for being offline or blame loadshedding, and tells you to sign or do the continuation of benefit through online, which when you've done their call center angents gives you different dates for receiving your money which if it could have been done through the labour center it was gonna be quicker and now bills are behind and children are without food whilst the department of labour owes me my money, with *********** employees who cant even explaining their processes to people, pathetic service from Soshanguve labour center including the call center, and they believe they are untouchable because of working for this government, and goes as faras saying you can go and report me there's nothing that will happen to me, it is really so disappointing to find another person being soooooo rude and inconsiderate, we are suffering at the hands of *********** people who treats people as if they are illiterate or uneducated, really something should be done with this department, I even wondet if they ever pass their audits, and why can't mystery shopping be done without their knowledge so that they can see how they treat people, cos it is so painful to see even older people being shunt up and done because of not getting proper explanation about their processes and without money as they now rely on their uif contributions