Department of Labour - Poor Service

I have submitted all my details to the UIF department on the 29/04/2021 and I have not got any response from them, the 35 working day period has passed and nobody from the department even bothered to contact me to advise what is the delay. When you call the people on the customer care line even they tell us they cannot assist we have to wait for the claims department to assess the documents. This is really really bad and *********** service from the Department of Labour as this is our own hard earned money that we pay every month. I hope someone from the Department of labour reads this and responds and not just ignore us like they always do.