Department of labour maternity claim disappointment

Went to the department of labour in Randburg on the 27th I had all the necessary documents to claim for my maternity benefit however I was not assisted they checked the paper work and said the date on the UI-2.7 was incorrect I should get the HR personnel at my work to correct it I then emailed my HR immediately and she send me the corrected form I then printed it out and on that same day returned to labour department and the lady said oh lovely everything is correct yes I responded can you assist me with my claim she said nope not today please return on Thursday 29th of July 2021 for declaration I asked if it couldn't be declared on that day she said the declaration officer the was not in it was 11:30 in the morning as frustrated as I was I understood and went home. Come the 29th July 2021 I then woke up very early went to labour department 6:30 am I was waiting in line in the cold weather waited there went inside around 7:30am when I got to the consultant I was told that I was in the wrong queue that I should go back outside and ask the security which line was suppose to be in lol I then asked him okay I understand I was in a wrong line however don't you know were do I go for declaration he just said go back outside and ask the security the time was around 8:30. I then walked to the security guard and he instructed me to wait outside someone will come assist me, I waited outside for an hour then some guy come named Humbulani if I am not mistaken he then said the declaration officer is done for today you have to return on the 3rd of August 2021 the declaration officer only does 50people a day so his done his maximum for today. I then asked to speak to a supervisor he gave me a number *** to call to speak to Matome who is the supervisor I phoned and the number was engaged I was frustrated and irritated I just left.

It's absolutely appalling the treatment we get at our government facilities for the mere reason that I went to the department to claim it simply mean I am in need of that money however they send us on a run around and we are given poor poor customer service.