Department of labour - Maternity claim

I’ve been trying to process my UIF claim since 2021. I submitted online till date nothing has been done, I need to call in or send an email for them to respond after weeks or a month advising that the case will be closed how so I do not know because I have been following up on my case and believe that I have send all the required documents. This is so draining and tiring given the fact that on a monthly base UIF is being deducted without fail but when it comes to being paid one has to go back and forth. The frustrating part is no TL is available when I call into their centre.