Department of labour lacks service delivery

I app**** on the 19th of August 2021 for maternity benefits via Ufiling i thought its the easiest and quickest way and yoh I was so wrong. I sent in all of my documents and then the wait began ever since then i hav been waiting I call everyday for feed back and I have to expalain the same thing over and over... in 2020 I app**** in March for my 1st pregnancy of which I only received one payment because the company i worked for had app**** for TERS and that money had kicked in so when I called and queried I was told I cannot claim for maternity and TERS and I was fine with that because it made sense. In August 2021 I made a new application and in the process when they were gibving me feedback they said I was paid in full in April 2021 which shows how stupid and ******** they are beacuse I app**** in August 2021 for another application clearly the dates can tell, I had to send my bank statement for April 2021 Still they never get back to me, Now Regarding my Augus 2021 claim I havent received a cent I get sent from pillar to post the agents escalate all I want is the money due to me on the 11th of April 2022 i received an email that on the 19 of April 2022 they would process the funds but still nothing when I call they say they will escalte come on its 9 months later now i struggled whilst on maternity leave having to borrow money to get by for the baby and myself plz just payout my money