Department of Laboour - UIF claims Poor Service

The service is extremely terrible. People have to wait months and months for money that is due to them. You call in the call centre and they always busy and don't take calls. There needs to be better service in place, the systems are always offline and people waste money just going there to get their claims sorted out. Even when things are clear from our side, they still come with issues has to why things aren't getting sorted out. They need to employ people who can actually do their jobs and stop wasting peoples time and money.