DEPART OF LABOUR INEFFICIENT AND UNHELPFUL

I app**** for UIF in November 2022, which was approved on 28 Nov, 2022. Since January, weekly calls have produced the same standard answer "it is with the assessor for approval". The call centre agents, it seemd, are only there to take calls and escalate thee queries, and/or drop one's call after holding on for 17 minutes; they can't actually ASSIST. I'm not even sure that it is actually escalated. It's been five months now, and I don't feel any closer to an answer. I don;t think anybody there is really interested in what they are doing.