Delay in benefit payouts and poor service

All the relevant documents were submitted in October 2015 and was confirmed by the UIF service representative. My 1st signing was done in November 2015 and cancelled by the paymaster a few days later without any reason. My continuation signing was done on 11 December 2015. I was fortunate to get through to the ufiling call centre on 21 December 2015 to query the delay, as the sms states the payout will be done within 5 to days.<br> <br> The agent confirmed that all the paperwork is in order and the payout takes up to 10 days and I'll receive it be Christmas. This didn't happen as I'm still awaiting the payout and notice on my ufiling that \payment was cancelled by the paymaster"on 04 January 2016. I'm suppose to sign again in a few days time.<br> <br> All attempts to get answers have failed.<br> <br> Why are we paying uif for?<br> Why is the service so poor?<br> Why do you have to wait on a line for almost 30 minutes and be dropped?<br> When will I get my uif claims payed out?<br> <br> Please assist with proper service and payouts<br> <br> Case number ***"""