Death benefits should not add to trauma

<p>I app**** for death benefits of late husband on 11 June 2016 at the Vanderbijlpark branch . At first the process seemed to be going smooth(I even complimented them via email) ...Then my nightmare started. After 6 weeks I required feedback. Julia at the office phoned me and said that it takes 3 months, but that the claim was approved. I accepted that there was a process end this happens at the Germiston branch.</p> <p>3 Months came and went...still nothing. I contacted Mike Makhene (manager at Vdbijl) via Email. Julia again phoned me and said it takes 6 months. They also needed the burial order. I explained that it was a cremation and sent the cremation order to her email address.</p> <p>In November I totally lost my cool.Nothing happened...I spoke to Julia via E-mail AGAIN and she said that they need bank forms as well as burial order. I said both the mentioned forms were completed and sent both the cremation letter as well as the bank forms to JULIA AND CC'd Mike. </p> <p>Today is the 8 th of February and no one bothered to phone me or let me know what is happening!</p> <p>How many times must I repeat the process and who is not doing their work? They refused to give the Germiston's number. I asked for it TWICE...</p> <p>PLEASE HELP!</p> <p> </p> <p> </p> <p> </p> <p> </p>