Customer Service Horrific

<p>Good day</p> <p> </p> <p>On the 10th of March 2017 i want to Thusong Service Centre Maponya to submit my UIF Claim as i was retrenched from work,paypint J10 assisted me , she never explained to me the procuder she just said to me i must ignore all sms and come back onthe 20th of April 2017 to come and sign , i asked her about the money when will i get it she repeated her previous statment and i left.</p> <p> </p> <p>On the 19th of Aoril 2017 i went back as i was going somewhere on the 20th of April 2017 , a male person assisted me i forgot the payont number none the less as he was checking my document on his compute he noted that my UI-19 was never submitted on the 1oth of March 2017 and thus he re-submitted it and send i must come back on the 20th of May 2017 to come and sign i asked him what does this mean what will happened he said things are not okay now however they will be i must come back on that day.</p> <p> </p> <p>I tried to call the call centre of UIF dept am on hold for a very long time , i also tried to sedn a mail to the dept of UIF however my mail was never answered by a repsonse.</p> <p> </p> <p>I feel that the customer service is lacking in doing their job and i also feel that they could have contacted me that not all my documents was submitted that i should come and submitt them i find this out when i wnet there. and now i still have to wait which i find very unfair</p> <p> </p> <p>Regards</p> <p>Mildred</p>