Customer service

Today I was given a return date which is today to submit my forms the only form that wasn't filled in was the banking details one however I had my 3 months bank statement with me. I was told to take it to the bank and get a new date and the new date is 7 July I don't them it can't be that far because I have rent to pay just because of one form. People that work at labour have no humanity or whatsoever they don't care the inconvenience one goes thru.