Complaints poor service

My name is Lionel Mawela on the 28th of November 2019 I submitted my application for UIF claim, few days later I called the department of Labour to ask if they received my application they that they received it on the 6th of December 2019 I received an sms that they I will receive the funds in my bank account in 7 to 10 days from the 6th of December 2019 today I called them in the morning I went to department of Labour in Brits to ask for them to help me with the payout of my UIF claim the agent told me that the finance department is closed the agent receptionist told me I should wait until 6th January 2020. I need the money by the end of today or tomorrow I have one year old child that I have to support buy food and clothes. They were sooo happy to take money out of my account now they treating me like trash. Hello Peter please help me so that I can have beautiful Christmas with my family please please please!!!!