Complaint-uif claim

Good day

I would like to voice out my concern and uhappiness that I am receiving at the Department of Labour in KZN province , Pietermaritzburg branch.

I feel like I have not been receiving the quality that is due to me as the taxpayer from Department of Labour in Pietermaritzburg branch.

I app**** for UIF claim on the 24th of October 2022 online immediatley after I was terminated from my place of work.I then called the Uif callcentre to do a follow up on the status of my claim , but unfornately I never got positive feedback.I then decided to visit the branch in Pitermaritzburg in February 2023 where I was told I need to re-submit my document as they couldn't locate them.I re-submitted the documents and I was advised to come back after 15 days.After 15 day I came and I was told my document are not there.I had to re-submit again.

When I came back to check again I was told somebody's documents were uploaded on my profile .When I asked how that could have happened I was not given a proper answer.

To cut the story short I have been visiting the branch for more that 5 times now and have been asked for more thay 3 times to re-submit the very same documents.

The last time I went to check , I was told that they can't tell me why my claim is not processed they said they don't have the answers and I must rather call the branch to do a follow up rather then visiting the branch.

I call the branch last week thursday but no one could assist me and they took my details promising to come back to me , untill today I have not heard a word from them.

Kindly assist with matter as now it has been a year and I am unemployed and in need if these funds to be procesed.

I am considering of taking the matter further to higher authorities if perhaps I can go further as requesting Public protector to assist with the matter If I can.

I feel that I am not being given an acceptable service and no answers are given even if enquire.I can confidently say that I have not find any joy with service provided by Dept of Labour in Pietermaritzburg branch and I don't think the branch even comply to Bathopele principles .The DPt is not transparent, service is poor , there is no access of information even if you enquire you are not adressed appropriately about the matter you enquire about.

My ID No: *** Name:Thenjiwe Christinian Khumalo Contact no:***

You assistance will be highly appreciated

Thenjiwe Khumalo