Complaint

UIF Ufiling is a useless platform. I don't know why it was even created. I was retrenched in July 2020. I registered my claim in August and received an SMS that I will be contacted in 35 days. In December still no contact so I took the initiative to contact them. They then sent me a link to upload documents which I did. Again I had to contact them in Feb 2021 to follow up and was told my application is approved but I need to upload more documents and was sent another link. I did a follow up again on Mar 10th and Tumisa said he is escalating my claim to the supervisor. On Mar 24th I contacted the again and requested to speak with the supervisor. Lucia put me on hold and eventually cut my call. I called again and spoke to Nomonde and asked to be put through to the supervisor, she also put me on hold then later cut my call. I called for the 3rd time and spoke to Keneilwe. She said she will get the supervisor to call me back. I asked for the name of the supervisor and she refused to disclose her name stating that if she does so, she will lose her job. I refused to get off the phone till she gave me a name of called her on the phone, she put me on hold then cut my call. Why are they protecting their supervisors so much? Supervisors need to take accountability and stop hiding behind service consultants.