Complaint about the service from the online applications.

I have a huge problem with the Department of Labour (UIF Claims). I app**** for the benefit in April and submitted all documents then already. I made contact to confirm if all documents were received and was advised that all was in order.

On the 5th of May when checking the status of the application I saw that it was rejected and when I followed up with them to check the reason the consultant said they could not see the reason and were referring it back to the assessor and that to be on the safe side I should resend the documents, which I did on the 6th of May.

I have made multiple follow ups and spoke to a Team Leader by the name Mapule Majafa who promised me a timeous response which never happened even after multiple follow up calls.

On the 5th of June I saw that the application was declined again and even now when I follow up for the decline reason I am not getting any tangible reason but that they will resend it to the assessor which is something that they have been saying.

The biggest issue is that the Team Leader (Mapule Majafa) who promised to treat this matter with importance is now making all possible excuses to take my calls nor call me. She has been promising to call me since the 5th of June and she has not done so to date. I have threads of email communication between myself and her when she always promises to call and she never does.

I have also sent multiple emails to the complaints department but they are also not doing anything about the issue.

I've never seen a service so disgusting.