Complaint

The agents from the UIF customer service department are rude and *********. I was 1st told by 1 agent that it would take 7 to 10 days for my claims to be processed. I called in to follow up on the claims I was advised that it will take 35 working days. I requested to speak to a manager the agent advised me that no one will help me. I also asked when will the manager call me I was told that the manager will call me when they are available. I think this is the worst customer service. It is money that we pay monthly and is due to us but I was told that there is a back log from July. They need to rehire agent's with the correct skills and ability to do the work.