CLAIMS FROM UIF

SO I HAVE BEEN STRUGGILNG WITH A MEDICLA CLAIM FOR UIF FOR A YEAR ALREADY AND BEEN PHONIG LIKE HELL EVERY SINGLE DAY ..... ALL I GET SAID IS TO PHONE EVERYDAY ,,,,COME ON !!!!!!!!!!! MY GOING FOR MY SECOND OPP IN OCTOBER AND THE FIRST CLAIM IS NOT EVEN SORTED ,,, WHAT ELSE MUST I DO TO CLAIM MY OWN MONEY.