Claiming for UIF sucks if one cannot find decent help telephonically or online.!!!

As I am sure many unfortunate person in SA had struggled to claim UIF during this Covid19 nightmare lockdown. We are a small company with 4 workers. 1x white and 3 black, who are registered for uif and we sent all the documents we received frombour local labour offices. We only received feedback containing yet more documents to be filled out and sent in. And even after that still no feedback. Then we app**** online and after about 2 weeks of not being able to get any help over the phone or online we finally received a message on the online site that our application has been processed. Payment is R0.00.!!! And it only states : payment requested through a different payment medium?" What exactly does that mean? I sent a email back and still no response!! Who can we call except for the *** and *** numbers? Because those numbers are never availible? We need to get these workers their payments. They have wives and childeren and responsibilities like rent and they have to get food!!! Why are the UIF giving us 3 different sets of application forms, and the complicate things by wanting csv files etc. just to create an online applications site where one cannot edit a mistake or with a re-apply option? WE NEED HELP BECAUSE LABOUR DEPT IS NOT ABLE TO HANDLE THE HUGE FLOW OF APPLICATIONS AND DOESNT HAVE QUALIFIED PEOPLE WHO CAN ASSIST ONE THROUGH THE APPLICATION PROCESS. WE ONLY GET PAGES AND PAGES OF READING MATERIAL TO FIGURE OUT BY OURSELVES AND WE DONT GET ANYWHERE!!!!!