Claim process

I'm tired of being sent from pillar to post by the labor's center! I traveled to two of your offices and spent the whole day because of the number they were taking. Only to be advised by your second center that you guys are back online and I can submit. Which I did on the 15th of May. Up until now, there hasn't been any movement on my application. Up until last week, I called in and was told to send through the documentation so that my application can be asked as there weren't any documents attached to my vlaim. Which I did. Friday the 25th.up to today there has still not been any movement to my application only to call in 10 minutes ago just to be told that you guys have not eecieved my claim yet it was submitted on the 15th already hence I was told to send the documents to the email that was provided. I'm so upset and refuse to use money that I do not have to travel to another office again. I did this application prior due to wanting to have some bit of income this month end. And now it's a say before month end rent and Responsibilities are due and you guys telling me to go to a labor center to start an application. I'm not doing this as rhis is not my fault. Why is the system up if it is not working properly. And why was I told to send my documents to see if my claim was not received? What were those documents for? Storing purposes. He'll No. Please have this sorted out as both calls have confirmed that my documents were received. therefore, I need my claim submitted with high urgency.

These are the reference numbers and screenshots of my ufilling history to show that I submitted the claim. Case Number ***