Claim outstanding since November 2020

I am at the end of my tether! I submitted my claim via the UIF online e-portal in November 2020. Despite countless follows ups (telephonically and via email), including UIF complaints, I am no closer to having my claim finalised, 1 year and 4 months later!!! I have received 'read receipts' on my emails so I know that they are being opened, but ignored. Each time I speak to a Call Centre agent I am told that my case is with the Assessor, however, they will escalate it to their Admins Team Leader and I should receive a phone call, SMS or email in the next couple of days with feedback, I have had absolutely nothing in writing since 11 October when I received an acknowledgement of receipt of my documents. Since then...nothing! Each time I phone, its the same story over and over again. There are no notes or updates on my ticket and the agent undertakes to escalate my case to their Admins team leader. I find this completely unacceptable!