Can't compeet a complaint. Its now 5 months already

The problem is with the person who is capturing. Because the reason for the rejection is .Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Employee Still Active #0 #UIF .And on the online application it clearly says ordinary/Unemployment Benefits. So someone is deliberately delaying the application. There is clearly an agenda for that.

At the call center they tell you every time to go back to the UIF offices.I was there 5 times already. They not willing to assist you at Middleburg Mpumalanga. They say all the papers is right.But every time the information is been captured wrongly. No body is willing to short the issue out .

Dear Client,

This email serves to acknowledge receipt of your complaint/query.

In case of a complaint, the Department of Labour apologises for the sub-standard service and the inconvenience this might have caused.

Please note that every effort will be made to resolve your complaint/query, promptly. You can expect to receive a further response from the relevant office within 14 working days of receipt of your complaint/query. In the unlikely event that we are not able to provide a response in that time, we will inform you, accordingly. Its now the 3 time I received a email like this.But no feedback after the email has been send..