Call Centre Staff Deserve Commendation

The process to complete my claim has been very challenging, to say the least; and I have not yet been successful. That said, I would like to commend the call centre that handles UIF queries. It is so refreshing to deal with a government agency where your call is always immediately answered, and you are met with helpful agents 98% of the time. The call centre appears to be managed very well, with staff having a great attitude and doing what they say they will do. I would give 5 stars if I wasn't into my 5th month of struggling with this claim (which is not due to the fault of the call centre itself).