Beyond Pathetic

I am at my wits end due the most pathetic service I have ever encountered. I app**** for UIF online 15th September to date I still have not received communication regarding my claim. I even went to the Somerset office 3rd November mind you at 0700 and only got in just after 1500. I was requested to submit the UI-19 form which I submitted right there and then. I was then advised by the agent that payment will be processed within 10 working days but that is not the case as I haven't received anything. Why I had to queue up from 0700 for just one outstanding document which I could have just sent through to them boggles the mind. You would think with the pandemic they would minimise the numbers who come in their offices but this is government can't think outside of the box. These are all the lengths I have tried to get feedback to no avail emailed Zulaigha Smith, Deon Vanniekerk, Ufiling support, VoSupport, Thozama Ngonyama, Sinethemba Felane, Heine Adonis and Bhele Mzinyati and none of them have managed to acknowledge my emails. It's nice to be a government employee you can just ignore those you're supposed to be serving. The office in Somerset is the worst when I went on the 3rd they only had two cubicles open that's why I was in the queue from 0700 until 1500 that full day shift and I am supposed to be unemployed these people should hang their heads in shame but they won't because they don't give a hoot. I must just go and queue up again to get feedback which I dread. I just wonder how inmates and dead people got it write while I am struggling.