Bad unprofessional service

I am really feeling upset about this whole process, Reason being that I have been at the Roodepoort Labour center since July 20024 walking up and down because different people assist me and not assisting me accordingly not giving me all required information and I get sent up and down instead of 1 person assisting me and giving me proper assisting instead of send me up and down.

First week in July 2024 I visited the Roodepoort Labour center I was told that I need a letter from my HR confirming my start date okay that I understand because different dates was appearing on your system, first week in August 2024 I went back and submitted the letter from my HR but then I was told that my UI-4 form needs a stamp from the hospital because of *****ulent claims that people submit, I went back to the hospital to get the stamp. I went back to Roodepoort Labour center 2nd week in August 2024 and was told by the assessor that I need to submit only in September because I am getting a full salary in August and can not submit. Went back 06 September 2024 and submitted all my documents to the guy that sits at counter 9 he scanned mail all my documents and told me that I will receive first payment after 14 days and that I must come back in 20 days and only submit my child’s birth certificate for the second payment. After 14 days no payment went back on the 20th day which was 04 October 2024 spoke to the very tall guy with glasses, and he had printed my documents from the system and told me that I must only bring my child’s birth certificate for the second payment. I submitted my claim 06 September I only got first payment in October 2024 after I send so many emails now, I am having this issue just to get a second payment.

@Carien Geldenhuys (RDP) Your staff is not doing a very good job at there jobs if you take a minute and walk and talk to the people that come there to submit there claims you will hear how unhappy they are with the service that is provided by your staff because like I have been sent up and down so have many other people have the same issue customer service is so bad at Roodepoort Labour center.

Now I must resubmit my UI-4 form that I have already submitted on the 06 September 2024 and all this was scanned into your system. I was not giving the hard copies back I was not given the UI-4 form back either, how am I supposed to resubmit something that I have already submitted to the Roodepoort Labour center staff?

The service that we receive is heartbreaking because we treated as if Roodepoort Labour center is doing us a favour I have heard many stories of people coming there and receiving bad service.

I know that my documents were scanned onto the system I have submitted the birth certificate as I was instructed to by 2 of your employees (the tall guy that wears glasses and the guy that sits by counter 9)