Bad Treatment

I am very disappointed on how the employees and security operate at the department of labour Hammanskraal in Jubilee Mall, I was assisted by a lady that I can only give a description as they do not wear name tags, she appears in her traditional person, she gave me the UI2.8 to be filled in at the bank and Register as a work seeker form to be filled in of which I did. She also said I must get one of my UI19 to be rectified I took efforts to make several calls with my previous employer and he said I should ask them if they can accept a confirmation email of the date I returned to work with or he can send me the forms on their email and copy me. Just to enquire I was asked to start the queue what upsets me most is that I first asked the Security lady if I can ask then when I approched the consultant without listening to my story she just said she cant help me, I then went back to the security and asked to see a supervisor or manager then they said I have to start the queue. I also find it very uncomfortable to wake up at 3H30 in the morning to queue and be assisted at 8H30 and yet you have to queue again just to ask. Their system of shuffling a queue might be working for them but for us a clients it's not satisfying as someone that came after you will get assisted before me. Something needs to be done with this department , how many times must a person travel to this department to be assisted I have heard a lot of complaints from clients as they come her more than 5 times to be assisted.