Bad Service/unprofessional people

Bad Service/unprofessional people. I submitted the ufilling on the 6th of May 2024, then had back and forths with them. Mind you I was the one calling and sending mails when they didn't even care to do so let alone send emails or sms'. Was assigned 3 ladies to help me till this day not even one of them cared to help. Ended up doing to the Department personally on the 26th of June to be told the supervisor and Assessor are both on leave and will be back on the 1st week of July. Called again last week for follow up and was told my claim will be processed soon, called again (different numbers)twice this week (2day)but to no answer. The call center says they cant help me as they only have record of until the 6th of May 2024,so all this time nothing is captured on my profile.