Bad service very unsatisfied

Here at george the provincial labour department dont help the people right. So my ex employe when to apply for her uif so she submitted het documents on the 13 september 2022 and they told her she must come back on yhe 13 october 2022 to come sign for her money. They said it will take 3days for the money to reflect in her account. And stil no money has been reflected in her account. So i did some enquire and i spoken to a guy from labour department in george he name is Justin he normally does the payment ever since i had been working so i did some research and he says he don't do the payment its done by the labout department head office. So i called the labout department office in Pretoria and they talk a different way. They said if you come to sign for the money the pay Master release the funds at the branch where u submitted your uif19 form they pay the money in 3 working days into your account. But i ask my one colleague to call the labour department in george on *** so Justin told my colleagues that they dont release the funding at george labour department the people at labour department head office release the money into therr account. And that's a lie u guys call call me ***