Bad service Ufiling

I have app**** for maternity benefit online on Feb 2021 and I was told they have a bad log I should be patient but even today I haven't received payment. On July 11. 2021 I app**** for unemployment benefit ,I have sent all the documents they requested and they confirmed that they have all they need to look into my application but even today they haven't processes my claim as to why not I don't understand, even they call center is a complete waste of the government resources,they always don't have answers and always apologizing for not being able to help.During Nov 2021 a guy by the name of Skhumbuzo Nkumane sent an email requesting my documents and info regarding my case, I sent him all he requested but he has not done anything for me he just vanished, and today I received another email requesting for my documents so I really don't understand what is really happening with this department, and it seems as if no one has answers, I think its time the minister of labour TW Nxesi start looking into this.