Bad service systems are always offline

I've been coming to the labour department from the 7th of December 2017 and today is the 18th of Jan 2018 every time I come here I'm either told to come back tomorrow morning or Monday,if not that I'm told that the systems are offline, just like I'm being told today and t is the 3rd time I'm being told this in two months the other times they just can't help me,theres a space for 9 tellers and only 3 are working where's the other 6? I spoke to the supervisor Daniel Fihlani and he was rude on the 15 January 2018 at 08:49 told me that systems are offline and. Could leave if I wanted to after I told him id been here for the 7th time in two weeks, I've spent a lot of money coming here and would really like for something to be done here,not asking for money back but for urgent feedback on service delivery improvement. My number is ********** . Email address is **********