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Zintathu M

1 reviews | Active since Apr 2021

02 Feb 2024, 23:17

Bad service not getting paid

Kindly be advised I tried my best to resolve my problem I am not getting any joy and assistance.

My problem/ complaint I app**** for a maternity benefit UIF first application done walk in December were I went Johannesburg branch I was sent home cause I came after 8 am by security and was told my application is too early since I was claiming for January and February months that I am not going to get my salary.

I decided to do online application where all documents were accepted and status Paymaster closed on the 4th of January 2024 , on the same day I made a call to verify if there any outstanding documents they confirmed no I should wait 14 working days for the payment.

I made a call 18 January 2024 was told it’s not yet 14 working days. Wednesday 31 January 2024 called the call centre and spoke with Tswaki she told me ‘Don’t l know my application was declined/rejected’ I asked her for what reason she said she will escalate to the head office I asked her to give me her supervisor.

She called Gordila her team leader who advised me the application was not declined it shows over 15 days it’s supposed to go for payment she will contact me with the feedback she never did.

Thursday I called again to make a follow requested to speak with Gordila spoke to Bonani he advised they dont have a Team leader called Gordila asked who’s Ntswaki’s team leader never got an answer he escalated the matter to his Team Leader Mthabisi Mdlovu who sent me a feedback via Whatsapps that was incorrect talk about I received an sms which I never received and his manager gave him a feedback my application was declined due to someone claimed on my behalf or claimed 367 I should go walk in offices which I refused he said the feedback came from his manager name Itumeleng Bayise.

He promised to look at my query again and said turn around will friday before they close I never heard from him I sent WhatsApp no response.

I am paying tax and UIF is deducted to my salary every month I don’t deserve this kind of treatment I in need of this money please help.

My reference number c***

Regards Zintathu Mbebe

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Replies (1)
ZM
Zintathu M's update05 Feb 2024, 16:49
Reviewer Update
Government need to close the UIF call centre so useless people on earth. I dont know if they not getting trained or what. Today I called again to make a follow since they have been so quite about my query spoke to Sbonele this guys was very rude he even dropped the call. I told myself am going to give up called again spoke to Selina Rapulani I asked her to speak with team leader yho hai I clap once her response was no one is available if I want to speak with the team leader I must dropped the call and call again. One thing the UIF department dont understand we are claiming our money we are treated as if we don’t deserve it.