Bad service

I am currently on unpaid maternity from 01 August. My employer app**** for UIF benefits as I was not employed a full year before going on leave. It has been a struggle since day 1. When we finally got a response, they required my banking details with my married surname. I then went and got all the paperwork completed at my bank on 14th October and submitted at the Bellville branch on the 15th. The consultant advised payment would be released within 7 days. On Thursday 22nd October, HR at my employer advised me that they did not upload tge documents. Which meant I had to visit my bank again to get the documents filled in. I phoned the Labour department office, I held on for more than an hour without the call being answered. I informed HR I would rather send the documents myself as I wasn't getting any assistance from the Labour department. I also emailed the contact Thozama Ngonyama, on the website to get clarity as to why my documents were never uploaded. But got no response. This service is ridiculous, I have not received one payment and my maternity leave is almost over. I hope something gets done.