Bad service...claim submitted in october

This is with reference to claim number *** which was submitted in October. To date I have not received any payments due to inefficient service <br> ive been receiving endless text msgs advising me that my documents are missing. I visited the benoni office twice already as all documents had been submitted and they've assured that all documents were in order. Last week I received another message, I then decided to go to the germiston office, who scanned the same document which the benoni office scanned....<br> but the last message I received advising me that my claim has been cancelled after spending endless hours with my new born baby at your offices where the queues go out the door was the last straw. ...<br> how many times or who do I need to speak with to get this sorted.<br> ive been on maternity leave from September and have not had a salary...<br> does the dept consider that, do you take into consideration that we have debts to pay and responsibilities that we need to attend to...<br> most mothers come there with their new born babies and wait for hours and hours. If the system is not down then theres lack of staff willing to assist.<br> id really like to know when my query will be sorted out