BAD SERVICE AND ISSUE STILL UNRESOLVED

MY WIFE AND I WENT TO DEPT. OF LABOUR A COUPLE OF MONTHS BACK TO HAND IN HER MATERNITY UIF FORMS. TILL TODAY SHE HAVEND RECEIVED ANY MONIES AND HAVE STARTED TO WORK AGAIN. WE WENT AGAIN ON THE 24 OF AUGUST 2015 TO FIND OUT WHY SHE HAVE NOT RECEIVED ANY OF HER MATERNITY MONIES. SHE WAS THAN TOLD TO BRING DOCUMENTATION THAT SHE WAS ON MATERNITY LEAVE IN 2009 WITH OUR FIRST BORN, WHICH I THINK IS A LOAD OF NONSENSE.SHE WAS THAN ALSO TOLD TO BRING DOCUMENTAION OF HER PRIOR JOB WHICH SHE HAS LEFT MORE THEN 4 YEARS AGO AND HAS BEEN WORKING FOR HER CURRENT EMPLOYER FOR 4 YEARS NOW AND WE DONT UNDERSTAND THIS. WE HAVE SEND THE DEPT. OF LABOUR AN E-MAIL AND IT WAS SEND TO ANOTHER DEPARTMENT WITHIN THE DEPARTMENT OF LABOUR AND THAT WAS MORE THAN 2 WEEKS AGO AND WE HAVENT HEARD ANYTHING FROM THEM. THIS TIME HAS BEEN VERY TOUGH ON US FINANCIALLY AND I WONDER WHAT HAPPENED TO HER MONIES. NOW A DAYS THERE ARE SUCH A LOT OF *******ION GOING ON, WE JUST NEED TO KNOW THE WHY'S AND WHY NOTS....I AM AMAZED THAT THE PLACES WHICH MUST HELP YOU WITH YOUR QUERIES JUST SAY THEY CANT HELP. I DONT KNOW IF THEIR WORKFORCE ARE *********** OR WHAT,...