Bad service and incompetency in time of need

I got retrenched on the 25th Septermber 2020 and app**** for UIF October 2020 till this day no payment has been made, instead a bad ITC payment profile was created. I was informed that the was an incorrect overpayment, and necessary documents were submitted to rectify the error however no update, process or payment has been made on my account. I have been making numerous visits to the branch, calls to the contacts centre and emailed escalations to the management and directors with no concrete feedback. I recieved a call from their collections department confirming payment I'm eligible to make, and this is due to the error caused by their systems. I'm now unable to find employment as one of the recruitment agencies I tried to register with confirmed that I have a bad ITC profile. The query has been pending for way to long with no resolution. The labour department is *********** and has failed me.