BAD SERVICE

Logged a claim over 4 months ago for UIF - self service portal not user friendly: lets me log the claim, does not request documents has me waiting for more than 3 weeks to just say rejected, now you call in and now you are told to log into a different website, reapply and upload documents. then for another 3 weeks i must wait and here i am asked to submit documents. you do so and only after another few weeks does it get esclated to what the call centre says a claims consultant and they are so friendly shoo its as if you owe them something/did them harm. no updates just get told to wait