Bad Service

i app**** for my maternity benefits on the 26may at sandton/marlboro branch. i went on the 1st july i was told they didnt have a chance to scan my documents they only did it that day. now theres no feedback or anything to say whats happening. the call centre is as useless as the branch staff i called them last Thursday i was online for 27 minutes until i ran out of airtime. currently i have no income relying on that money, is there any other that one would get assistance than call centre or going to the branch because they pathetic.