Bad service

My wife registered on ufiling online uif website, on the site it tells you what you need to do in order to claim maternity benefits, she did exactly what was asked of her, sent in everything, from the. She was told something different every time she phoned in to find out what's happening, each time they say she needs something different, this had been a 3 month battle to get the funds, it's easy to take our money every month but not so when actually pulling your part of the bargain, my wife has been out of work without a salary for three months as her work does not pay maternity, now I get told she needs a termination of employment letter, this is ridiculous,<br> Can some body high ranking please get hold of me so she can at least get her money what is due, I ask the call center agent for his supervisor he tells me he can't, I ask who is in charge of the department he puts me to a rating voice prompt, <br> <br> Here is here case number - ***