Bad service

I'm so very disappointed with the lack of good service I app**** for uif maternity benefits online since may I have I got approved even today, just a small thing a birth certificate submission would take you a month to be scanned I even wen to the office to submit the birth certificate hoping maybe it would be different but document still not scanned, I call the call center almost every day but it doesn't make any difference what will you be told it's a different story from different consultants my I'd number is *******.