Bad online service

I was retrenched from my job and registered and app**** online for benefits on 31/03/2015 did received the mail everything. End April 2015 I app**** for continuation of payment and on 13/05/2015 I saw on my profile i benefits has not been approved / reject. Today 14/05/2015 I went to the Labour office at the helpdesk I explained and they say I must go to counter 19, come to counter 19 explain again, they say I must go back to the helpdesk againn stand in the line and ask to speak to the supervisor who I was told is not on duty as yet. I then phone the call centre on *** was put on hold just to be told that ny benefits has not been approved due to me applying for payment before benefits was approved and I must put in an appeal which I now did but seriously from end March till today no UIF although Ive been contributing for 26 years Please can somebody help me!!!!!