Bad Customer Services_2 months without Pay

I app**** for my unemployment benefits via online portal on the 4th of Janaury 2021 and today Mark's 2 months without unemployment pay. Upon submission of my application I received an SMS stating that my query with ne resolved within 35 days but still nothing. I have been calling the call center to check on the status of my application ,all I get is vague answers, and when I go on to their online portal to check for my status application I find that the application status is still the same, the status outcome always says sent to assessor.

I am not happy with their SERVICE because they dont attend to the needs of their clients.

Emails are never responded, a client doesn't even get feedback on the status of application.