BAD CUSTOMER SERVICE!!!

my claim was approved on the 28 April 2023 and I was informed to submit payment after 15 working days which I did but nothing happened. Went to the Labour office and was assisted and told to wait 9 days which I did and submitted for payment which I did.

Submitted continuation of payment on the 8 June 2023 I received an SMS stating that turn around time is 5 business days, today is the 6th day and no payment has been made, please inform me when will I receive my first payment.

I am highly frustrated and disappointed by the information I received from your Call Centre and to think the amount of money I had to spend calling and waiting on the queue for 15 minutes each day before my call could be answered, I then receive incorrect information.

I app**** online and registered my TymeBank account and was told that UIF CAN NOT be paid to TymeBank, I then took the liberty to go open another bank account, sent the UI-2.8 and kept on calling and being informed that a request will be sent to change my banking details only to be told by the Labour Offices that there was no need for a new bank or to change my account details as payments are done to TymeBank hence the system takes those details instead of rejecting them which was the same logic I had and, in fact changing details causes a delay to the process.

I spoke to 6 different Call Centre agents who kept on telling me incorrect information, none of them bothered to assist instead just wasted my time. I’ve been waiting for 2 months since my claim was approved and nothing has been done. I suggest you close that call centre as it is useless and take those call centre agent for drug testing because I’m sure they are high on something!

Called customer service again on the 26 June, requested to speak to a manger but was told she was on a call and would call me back, I asked for the managers name agent said it’s Emily then asked for the surname agent pretended to not hear me until I told her to stop pretending as if she cannot hear me then she said name is Emily Ndlovu, I then asked for Emily’s senior she said she does not know. Agent informed me that manger was done with the call and is currently calling me back but guess what… no call!