BAD BAD SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>On the 8 February 2016 i registered a claim for Maternity Benefit at Depertment of Labour Maponya Mall,Lucky was the Consultant who assisted me, i Submitted all the required Documents and was told that i must follow up after 6 weeks.On the 31 march i called the Head office in Pretoria as i was back at work from my Maternity leave and i was told that my Claim is pending i must send through a Letter from my Employer stating that the Company changed its Name to another name to ***.I send through the documents on the 3rd and the 15 of April 2016 i did not get any response.I called the Head Office again ***) on the 28 April and i was told that the documents were sent to the wrong email address, i must resent to '***'.After 10 days without response i call the head office spoke to some Lady i forgot the name she advised that everything its fine my claim has been updated all is in order she will send an assessor an email to attend to it and i will get an sms within 10working days.</p> <p> </p> <p>On the 10 may 2016 i called the call centre again"BARE IN MIND IM USING MY OWN AIRTIME"i spoke to a *********** lady called Winnie, i felt like she did not know what she was doing , telling me different stories she really lacked product knowledge i even requested to speak to her manager and her response was they dont have a manager.i hung up the phone as i felt that i was just wasting my airtime.</p> <p> </p> <p>On the 19 MAY 2016 i called the head office spoke to Caroline and she advised me that they have not recieved my Documents the calim is still pending it was last updated on the 27 February 2016.I must resend the forms .</p> <p> </p> <p>I was so Dissapointed and speechless , i also work in the call centre Industry , such service i have never seen.POOR SERVICE AND POOR COMMUNICATION SERVICE!!!!!!!!!!!!!!!!!!!.</p>