******* assistance

I would like to express my deepest disappointment towards the department of labour- UIF claims , I went to the labour department in Johannesburg CBD on the 8 of January 2026 to apply for maternity benefits, I went with all the necessary required documents for the application , the online application was done and two weeks later I was contacted via email stating my application has outstanding/missing documents, I reverted to the UIF website and my claim got rejected ,I contacted the call center to request feedback on why it was declined and I was advised I needed a salary schedule even though the document that my company provided me with has my salary details attached , I forwarded the document to the HR department and resent the requested document, I contacted the call center again and was advised my claim still has outstanding documents, when I questioned how that was possible ,the story change and I was advised that the documents has been escalated to the relevant department. Furthermore I requested a call back and was contacted three weeks later (talk about delayed assistance) honestly I won't recommend going to Johannesburg CBD because the service stinks till date i never received any further feedback nor a payment .