Appalling / Sub standard service

I wish to communicate my disappointment on the service delivered by the Department of Labour since the first day of submission until now. I was made to return to Sandton/Malboro 6 times, 2 of which I was told the system had gone offline after sitting and waiting for hours to be helped. The other times, the guy who does quality checking on the documents kept finding new faults every time I went back. Faults he had previously not seen or commented on, almost as if he's was purposefully trying to frustrate me to the point of giving up. After 6 visits, the forms were eventually processed. <br> <br> This is my 5th follow up (from a phone call to my 4th email) I went on unpaid leave for 2 months, that period is now over but no joy and whatever little I had has long finished. I don't have any faith or confidence in the Department anymore and every day I learn that I'm not the only one. <br> <br> I truly hope that someone will have a heart and furnish my claim or worst case respond and advise of the timelines.<br> <br> <br>